At Maddog Industries, every product is thoroughly tested and inspected before dispatch to ensure the highest standards of quality and performance.
Returns & Replacements
- Products once sold are generally not eligible for return, refund, or exchange.
- A replacement will be provided only in the event of a verified manufacturing defect covered under the applicable warranty terms.
- Any damage caused due to improper installation, misuse, accidents, unauthorized modifications, or normal wear and tear will not qualify for return or replacement.
- Customers are advised to inspect the product upon delivery and report any transit damage or manufacturing defects within 48 hours of receiving the shipment.
Order Cancellation
- Orders may be cancelled only before they are shipped.
- In case of cancellation before dispatch, payment gateway charges and transaction processing fees amounting to 5% of the order value will be deducted from the refund amount.
- Once an order has been shipped, it cannot be cancelled.
Refund Processing
- Approved refunds for cancelled orders will be processed to the original payment method.
- Refunds are typically processed within 7–10 business days after cancellation approval.
Contact Us
For any assistance regarding returns, replacements, warranty claims, or order cancellations, please contact our customer support team with your order details.